OUR PBX PHONES
Utilizing web-based phones will elevate your organization to new heights. Our phone systems are fully scalable and customizable, catering to your needs without any unnecessary costs. No more waiting on changes to your system; our technicians can add, modify, or remove components or features within 1 business day of your request. We provide on-site training and 24/7 technical support to ensure our clients are 100% satisfied with their phones.
| INCLUDES |
|---|
| System consultation & survey |
| Configuration & installation (includes necessary cabling) |
| In-person training & personalized user guide |
| 24/7 Technical Support |
HARDWARE
AVAILABLE UPGRADES
Paging
OUTBOUND NOTIFICATIONS
Enables the ability to notify a group of phone(s) when a user dials a specific number.
VALET STYLE PAGING
You can now choose to have your pages recorded and when you hang up have it send the audio file to all the devices that are part of the page group. You can also tell the system to only use Valet if someone dials the page group and it is in use already.
PREPEND RECORDING
You can now have the page group whether normal or valet style play a recorded message to all participants of the page group before the pager can start speaking.
SCHEDULED PAGES
Define custom schedules to have the system page a group of devices and play a recording. This is a great replacement for school bell systems or lunch break buzzers.
iSymphony
BROWSER BASED
No need to download a client. Access iSymphony in your browser. Support for Chrome, Firefox, and Safari.
QUEUE/AGENT STATS
Display statistics on your queues and agents. Create a custom dashboard to display the information you need how you want to see it.
VISUAL VOICEMAIL
See your voicemails! You can play your voicemail through iSymphony or on your phone.
CONFIGURABLE LAYOUT
Create multiple dashboards each with their own layout and widgets you choose.
Queues Pro
QUEUE CALL BACK OPTION
Allow callers to optionally hang up their call and have the queue hold their position in line, saving them time and frustration. The system will automatically call the person back and transfer the call to an agent when the held position is considered the next in line.
DYNAMIC QUEUE PENALTY RULES
Have the system call different agents based upon how long a caller has waited in the queue. For example, the queue might be set to try agents with a penalty of 0-3 for the first 30 seconds, then try agents with a penalty of 2-5 for the next minute.
VIRTUAL QUEUES
A virtual queue allows you to change the settings of a queue before a call is routed to the queue. This reduces the need for agents to log into multiple queues. A virtual queue can affect settings including:
- Expanded Queue Destination Controls
The standard queue module only allows you to send unanswered calls to a single destination, regardless of why the call was not answered. Queues Plus gives you the ability to set different destinations for different types of unanswered calls.
- Post Hangup Destinations
Queues Plus adds the ability to route both the agent and the caller to any destination after hangup of a queue call.
The standard queue module only allows you to send unanswered calls to a single destination, regardless of why the call was not answered. Queues Plus gives you the ability to set different destinations for different types of unanswered calls.
Queues Plus adds the ability to route both the agent and the caller to any destination after hangup of a queue call.
Appointment Reminder
CALL FROM A CONTACT LIST
Generate a list of names and numbers by entering them manually or upload a CSV file.
CUSTOMER INTERRACTION
Customers can confirm, cancel, or reschedule appointments when they receive their automated call.
FLEXIBLE CONTROLS
You can control different features of the calls, such as the amount of days before the appointment calls are made, amount of retry attempts, and rate limiting.
RELATED ADD-ONS
Upgraded Call Center Features
No more endless dialing! For businesses who are regularly calling potential clients, let the system work for you. This add-on feature generates phone calls from an Excel document, and immediately transfers the answered calls to a person in your office to make the sale. Eliminate wasted time and effort by speaking only to the contacts who answer your call.
Integrate With Your Desktop
Utilizing this add-on feature allows users to make/receive calls, text messages, or faxes right from their desktop or laptop. Users can click numbers in a web browser to place a call from their desktop phone. As a call comes in, your sales staff receives information about the caller on their desktop to give contacts the best possible experience.
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