Why choose managed services?
Unlike traditional tech support that solely responds to problems after they occur, Managed Services prevents technology issues through strategic planning and vendor support while stabilizing and reducing your IT budget. By implementing a combination of monitoring, support, maintenance, and consulting, clients get the benefits of a complete IT department at a fraction of the price. With Sector 7 Managed Services, clients save money and gain peace of mind.
STEP 1:
TYPES OF SUPPORT
SIMPLE: PER DEVICE
ADVANCED: PER DEVICE
STEP 2:
CHOOSE YOUR LEVEL OF SUPPORT
REMOTE
Initial Response Time of 3 hours
9x5 Remote Support
Initial Training
ON-SITE
Initial Response Time of 2 hours
Remote & On-site Support
24x7 Support*
Semi-Annual Planning/Review Consultations
Training Materials Provided
*possible charges for on-site after hours
THE RED CARPET
Initial Response Time of 1 hour
Remote and On-site Same Day Support
Quarterly Planning/Review Consultations
Training Materials Provided
On-site Quarterly Training
Service Level Agreement (SLA)
Daily Monitoring
EXAMPLE OF OUR SLA METRICS
STEP 3:
ADDITIONAL SERVICES
ADD-ON SERVICES
