YOUR LOCAL TECH SUPPORT PROVIDER
WE ARE CURRENTLY LOOKING FOR THE FOLLOWING TYPES OF CANDIDATES
OUR OFFICE CULTURE
Sector 7 is a team of hard-working individuals with a passion for producing quality results. As a small business, all members of our staff directly contribute to the company’s success. Our main office is headquartered in Wixom, but our company operates across all of Southeast Michigan and can support businesses located within the region as well as hosting across the country. We have an inviting, dog-friendly, casual office environment. The company is expanding in customer growth and acquisition, making for an exciting and rewarding company to work at. As an employee of Sector 7, you must work well on a team, openly communicate and a have a friendly, positive attitude. Our daily operations move quickly; employees need to adapt quickly to changes and be prepared to hustle. Through creative thinking and unity toward our goals, we strive for success in and out of the workplace.
To be considered, candidates must:
- Speak English
- Have a reliable transportation or vehicle
- Clear a background check
- Possess the ability to Google search (GTS)
MANAGED SERVICES SUPPORT - Tier 1
Sector 7 is looking for a qualified IT Technician that is responsible for the Tier 1 Managed Support Queue and a support resource for onsite projects. We’re looking for someone with basic and intermediate knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems.
Our ideal candidate possesses:
- Team first - Work well with a team and individually and respect and support team members
- Integrity - Do the right thing always, even when no one is watching
- Accountability - Responsibility for our words, behaviors, performance, and decisions
- Adaptability - Adjust to new conditions as changes arise
- Communication - Clear, concise, complete, courteous, consistent
- Positive work environment - Promote safety, growth, and goal attainment
- Customer satisfaction - Provide exceptional customer service through clear and consistent communication, quality products and services
- Amazing problem solving and critical thinking skills
- Excellent written and verbal communication skills
- Consistent and reliable
Managed Service Provider Functions:
- Responsible for the front line of the technical SLA for our managed service customers at a Tier 1 support level. Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provide technical assistance and problem resolution for customers, as well as internal personnel, requesting technical assistance through escalations. Must have great communication skills to ensure high levels of positive customer feedback. Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients. Maintains information within a knowledge-based computer system, including data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps. Provide support as a scheduled, on-call technician during off hours.
Project Functions:
- Responsible for daily reporting of tasks and to-do's within the company's project management platform. Display pride and professionalism in maintaining self appearance, company equipment and property. Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction.
Onsite Functions:
- While onsite, must present professional in self appearance and take quality care with company and customer equipment and property. Must arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat. Responsible for clear and consistent communication in chat providing hourly updates while onsite. Assist with DC server and deployments for MSP and Hosting divisions.
- Set up and support workstations with computers and necessary peripheral devices (routers, printers etc.)
- Utilization of network topography & OSI Model
- Understanding of SMTP & Email Systems
- Virtualization Technologies (Particularly VMWARE / Hyper-V)
- Use of Microsoft Windows Server (2008/12/16)
- Use of Microsoft Office (2013/2016)
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Perform troubleshooting on computer hardware to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Assist with development and maintenance of local networks
- Utilizes ticket system and documentation tools
- Communication with customers and proper support channels (i.e. Customer/Project Coordinator)
- Consistent, regular, and reliable attendance including being ready for work at the designated start time
- Ensure that all issues are properly documented and assigned in a technical support ticketing system
- Perform analysis, diagnosis, and resolution of IT problems that arise
- MSP experience
- Prior customer service experience
- Must have valid driver’s license and reliable transportation to and from the Sector 7 office
- Must be able to lift a minimum of 50lbs
*Degree in Computer Science or Certifications will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
MANAGED SERVICES SUPPORT - Tier 2
Sector 7 is looking for a qualified IT Technician that is responsible for the Tier 2 Managed Support Queue and a support resource for onsite projects. We’re looking for someone with intermediate to advanced knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems.
Our ideal candidate possesses:
- Team first - Work well with a team and individually and respect and support team members
- Integrity - Do the right thing always, even when no one is watching
- Accountability - Responsibility for our words, behaviors, performance, and decisions
- Adaptability - Adjust to new conditions as changes arise
- Communication - Clear, concise, complete, courteous, consistent
- Positive work environment - Promote safety, growth, and goal attainment
- Customer satisfaction - Provide exceptional customer service through clear and consistent communication, quality products and services
- Amazing problem solving and critical thinking skills
- Excellent written and verbal communication skills
- Consistent and reliable
Managed Service Provider Functions:
- Responsible for the front line of the technical SLA for our managed service customers at a Tier 2 support level. Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provides technical assistance and problem resolution for customers, as well as internal personnel, requesting technical assistance. Must have great communication skills to ensure high levels of positive customer feedback. Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients. Maintains information within a knowledge-based computer system, including data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps. Provide support as a scheduled, on-call technician during off hours.
Project Functions:
- Responsible for daily reporting of tasks and to-do's within the company's project management platform. Display pride and professionalism in maintaining self appearance, company equipment and property. Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction.
Onsite Functions:
- While onsite, must present professional in self appearance and take quality care with company and customer equipment and property. Must arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat. Responsible for clear and consistent communication in chat providing hourly updates while onsite. Assist with DC server and deployments for MSP and Hosting divisions.
- Set up and support workstations with computers and necessary peripheral devices (routers, printers etc.)
- Utilization of network topography & OSI Model
- Understanding of SMTP & Email Systems
- Virtualization Technologies (Particularly VMWARE / Hyper-V)
- Use of Microsoft Windows Server (2008/12/16)
- Use of Microsoft Office (2013/2016)
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Perform troubleshooting on computer hardware to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Assist with development and maintenance of local networks
- Utilizes ticket system and documentation tools
- Communication with customers and proper support channels (i.e. Customer/Project Coordinator)
- Consistent, regular, and reliable attendance including being ready for work at the designated start time
- Ensure that all issues are properly documented and assigned in a technical support ticketing system
- Perform analysis, diagnosis, and resolution of IT problems that arise
- MSP experience
- Prior customer service experience
- Must have valid driver’s license and reliable transportation to and from the Sector 7 office
- Must be able to lift a minimum of 50lbs
*Degree in Computer Science or Certifications will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
HOSTING SUPPORT - Tier 1
Sector 7 is looking for a qualified hosting technician with strong customer support skills serving as the first point of contact for customer engagements.
Our ideal candidate possesses:
- Team first - Work well with a team and individually, respect and support team members
- Integrity - Do the right thing always, even when no one is watching
- Accountability - Responsibility for our words, behaviors, performance, and decisions
- Adaptability - Adjust to new conditions as changes arise
- Communication - Clear, concise, complete, courteous, consistent
- Positive work environment - Promote safety, growth, and goal attainment
- Customer satisfaction - Provide exceptional customer service through clear and consistent communication, quality products and services
- Amazing problem solving and critical thinking skills
- Excellent written and verbal communication skills
- Production Level - Deliver excellent customer service while helping our webhosting customers to resolve problems with their hosting services which include: Plesk and cPanel
- Production Level - Manage and configure several backend systems relating to customer applications and systems such as backups/restores, server upgrades, account changes, monitoring/alerts, SSL certificates, and new order provisioning
- Assist with migrations of legacy web applications and software
- Communicate effectively with customers to provide excellent support via chat and tickets
- Troubleshoot web application performance and security problems
- Perform network administration tasks including DNS, DHCP, and IP Subnetting
Minimum of 1 year of experience in one the following:
- Support areas include: DNS, Network connectivity, PHP, ASP.NET, cPanel, Plesk, IIS, Apache, Hyper-v, KVM, OS Installation, Hosting Package installation and configuration, routing/delivery, performing backups and restores
- CMS Experience (Preferred): Wordpress, DotNetNuke (DNN)
- Vendor Management: CPANEL, PLESK, MailChannels, SpamExperts
o Prior customer service experience
HOSTING SUPPORT - Tier 2
Sector 7 is looking for a qualified IT Technician that is responsible for the Tier 2 Hosting Support Queue and a support resource for internal projects. We’re looking for someone with intermediate knowledge of DNS, Network connectivity, PHP, ASP.NET, cPanel, Plesk, IIS, Apache, Hyper-v, KVM, OS Installation, Hosting Package installation and configuration, routing/delivery, performing backups and restores.
Our ideal candidate possesses:
- Team first - Work well with a team and individually and respect and support team members
- Integrity - Do the right thing always, even when no one is watching
- Accountability - Responsibility for our words, behaviors, performance, and decisions
- Adaptability - Adjust to new conditions as changes arise
- Communication - Clear, concise, complete, courteous, consistent
- Positive work environment - Promote safety, growth, and goal attainment
- Customer satisfaction - Provide exceptional customer service through clear and consistent communication, quality products and services
- Amazing problem solving and critical thinking skills
- Excellent written and verbal communication skills
- Consistent and reliable
Tier 1 Team Supervision & Escalations:
- Responsible for supervising the front line of the technical SLA for our hosting customers at a Tier 2 support level. Responsible for following up on all open and/or overdue tickets assuring a resolution in a timely manner. Provide technical assistance and problem resolution for customers, as well as internal personnel, requesting technical assistance. Must have great communication skills to ensure high levels of positive customer feedback. Demonstrates a commitment to increasing customer satisfaction by delivering friendly, courteous service to clients. Maintains information within a knowledge-based computer system, including data entry of commonly reported problems, questions, and known resolutions and troubleshooting steps. Provide support as a scheduled, on-call technician during off hours.
Vendor Management:
- Responsible for maintaining existing vendor relationships and making necessary purchases and requests for needs of the hosting division (internal and external). Utilize vendors as needed for escalations and maintain communication for internal and customer updates.
Documentation:
- Responsible for hosting division documentation to include producing and validating knowledgebase articles. Track the performance of the hosting division through weekly scorecard and, identify and report trends to manager.
Network Management:
- Supervision of Tier 1 hosting support team backups. Produce network status page updates and messaging reports. Handle all security related violations and report as needed.
Project Functions:
- Responsible for daily reporting of tasks and to-do's within the company's project management platform. Display pride and professionalism in maintaining self appearance, company equipment and property. Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction.
- Support areas include: DNS, Network connectivity, PHP, ASP.NET, cPanel, Plesk, IIS, Apache, Hyper-v, KVM, OS Installation, Hosting Package installation and configuration, routing/delivery, performing backups and restores
- CMS Experience (Preferred): Wordpress, DotNetNuke (DNN)
- Vendor Management: CPANEL, PLESK, MailChannels, SpamExperts
- Prior customer service experience
SYSTEMS ADMINISTRATOR
Sector 7 is looking for a qualified IT Technician that will install and maintain hardware and software for businesses. We’re looking for someone with basic knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems.
Our ideal candidate possesses:
- Great attention to detail
- Amazing problem solving skills
- Excellent written and verbal communication skills
- Outstanding organizational and time-management skills
- The ability to prioritize tasks across multiple platforms
- Utilization of network topography & OSI Model
- Understanding of SMTP & Email Systems
- Virtualization Technologies (Particularly VMWARE / Hyper-V)
- Use of Microsoft Windows Server (2008/12/16)
- Use of Microsoft Office (2013/2016)
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Minimum of 3 years of IT experience
- Prior customer service experience
Must have valid driver’s license and reliable transportation to drive up to 30% of the time covering Michigan locations as needed.
*Degree in Computer Science or Certifications will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
ONSITE TECHNICIAN
Sector 7 is looking for a qualified IT Technician that will install and maintain hardware and software for businesses. We’re looking for someone with basic knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems.
Our ideal candidate possesses:
- Great attention to detail
- Amazing problem solving skills
- Excellent written and verbal communication skills
- Outstanding organizational and time-management skills
- Sympathy and understanding
- The WANT for customer interaction and onsite travel
Daily Responsibilities could include but are not limited to:
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Perform troubleshooting on computer hardware to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Assist with development and maintenance of local networks
- Ensure security and privacy of networks and computer systems
- Utilizes ticket system and documentation tools
- Teamwork makes the Dream work – utilizes available resources
- Communication with customers and proper support channels (i.e. Customer/Project Coordinator)
- Minimum of 3 years of IT experience
- Prior customer service experience
Must have valid driver’s license and reliable transportation to drive up to 30% of the time covering Michigan locations as needed.
*Degree in Computer Science or Certifications will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
SALES
Sector 7 is looking to add an experienced MSP sales professional with a consultative sales approach, a successful track record of growing both new business and expansion revenue with service providers. This person must demonstrate all the behaviors associated with a high-performance sales culture, specifically managing a pipeline, delivering results against a quota, working across teams, and building productive partner relationships. The role of outside sales and business developer combines technical knowledge with sales skills to provide potential customers with advice and support on the products and services we offer. This position is supported by a base salary and performance/merit pay compensation plan.
Our ideal candidate possesses:
- The desire for an autonomous working environment with determined and resilient attitude
- An engaging and persuasive personality and a results-oriented mindset
- Creative thinking, responding to customer needs
- Great time-management skills with the ability to be flexible
- Willingness to travel to customer sites and attend events as needed
- Experience in online and virtual presentations
- Search for new clients who might benefit from company products or services
- Execute the overall sales strategy to maximize market penetration
- Make multiple quality sales calls to pre-qualified customers per week, resulting in on-site sales meetings
- Negotiate contract terms and conditions to meet both client and company needs
- Meeting regular sales targets and coordinating projects with Sector 7 team
- Stay up-to-date with new features, products, and services
- Meeting regular sales targets and coordinating projects with Sector 7 team
- Stay up-to-date with new features, products, and services
- Suggest innovative ideas to increase sales and improve customer experience
- Increase sales in the MSP (Managed Service Provider) division
- Proven track record of 500k in sales over past 1-2 years and establishing profitable customer relationships, building a sales pipeline and closing customer deals
- Ability to understand, position and successfully sell technical solutions with the highest level of integrity
- Knowledge of the managed service provider (“MSP”) business model
- 3 – 5+ years’ experience in business-to-business sales/marketing in software or technology products/services
IT INTERN (UNPAID)
Sector 7 is looking for an IT Intern that is willing to learn with on-the-job training, gaining real world experience by working as part of a team of technicians, solving internal and client issues.
This is an unpaid position with 5-10 hours a week, depending on availability, that could lead to full-time employment. The intern will work from our Wixom, MI office.
Our ideal candidate possesses:
- Great attention to detail
- Amazing problem solving skills
- Excellent written and verbal communication skills
- Outstanding organizational and time-management skills
- Sympathy and understanding
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Perform troubleshooting on computer hardware to ensure functionality
- Utilizes ticket system and documentation tools
- Must be enrolled at a University or College at least part-time
ADMINISTRATIVE & MARKETING INTERN (UNPAID)
Sector 7 is looking for an Administrative Assistant intern to join our team. The administrative assistant is responsible for supporting all members of staff, especially the management department.
This is an unpaid position with 5-10 hours a week, depending on availability, that could lead to full-time employment. The intern will work from our Wixom, MI office.
For a sample of the type of content you will be working on please see http://bit.ly/S7-Intern.
Our ideal candidate possesses:
- Excellent positive written and verbal communication skills
- A determined and resilient attitude
- The desire for a fast paced work environment
- An engaging and persuasive personality skills
- Critical thinking skills
- Good time-management skills
- The ability to be flexible
- A results-oriented mindset
- Daily clerical tasks (typing, editing, scanning, faxing, etc.)
- Assistance with social media management
- Assistance with research and content writing for social media and marketing materials
- Business development research
- Assistance with inventory management
- Must be enrolled at a University or College at least part-time